Avis UAE Fleet Operations — Multi-Branch Efficiency Programme
Building KPI infrastructure, SLAs, and structured accident management across UAE branches
Key Results
KPI Framework
12 KPIs tracked
Accident Process
Standardised
was: Ad hoc
SLAs
By damage category
Branch Reporting
Monthly management report
was: No unified view
The Challenge
Avis UAE's fleet operations lacked consistent KPI tracking, structured accident management, and SLAs. Vehicle utilisation varied significantly between branches with no unified reporting.
Situation Before
Each branch operated semi-independently. Accident management was reactive and inconsistent. No unified KPI framework. Performance measured only through revenue — not operational efficiency metrics.
Actions Taken
Unified KPI framework covering utilisation, downtime, maintenance cost per vehicle, and accident frequency. Structured accident management protocol with workshop assignment and quality inspection sign-off before return to service. SLA framework by damage category. Cross-branch vehicle allocation system to reduce utilisation imbalance.
Situation After
Consistent KPI reporting across all branches. Accident process standardised. SLAs defined and tracked. Cross-branch allocation reduced instances of overbooking alongside idle vehicles.
Tools & Systems Used
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